Home - Support

Welcome to CCL’s Support Center. Many issues can be resolved here. How can we help?

For the quickest resolution, use the search bar above to find answers to frequently asked questions. Or, browse common issues below.

Request support for making or changing program registrations, product orders, or general service requests.

Top Sections

Assessment Administration

CCL Connect

Information related to CCL’s exclusive alumni community platform

CCL Learning Platform (Leadership Accelerator)

Information on how to use CCL's learning platform

Compass

Tips for using our powerful personal development tool

Delivery Support Tool

For coaches and feedback facilitators

Reading Reports

Information on how to read and understand your feedback report

Service Request Contact Form

Taking Assessments

Information on completing assessment surveys, assigning raters, and using the Assessment Portal application

Troubleshooting

Help for technical issues

For the quickest resolution, use the search bar above to find answers to frequently asked questions. Or, browse common issues below.

Popular Topics

Compass

Taking Assessments

Troubleshooting

Delivery Support Tool

Reading Reports

Assessment Administration

Top Articles

Compass Book Activity Center

Login help for CCL Primary Platforms & Users (Leadership Accelerator, Compass, Assessment Portal, DST)

How do I send reminders to my raters?

I am unable to log in

Service Request Contact Form

I cannot find my invitation or password reset email

Login help for myCCL, Leadership Development and Leading for Organizational Impact programs

Compass Home Screen Overview

Login help for Assessment Administrators (IAS)

Error message - "An Issue Has Occurred"

Compass Quick Start Guide

Getting started in the Assessment Portal

Top Sections

Assessment Administration

CCL Connect

CCL Learning Platform (Leadership Accelerator)

Compass

Delivery Support Tool

Reading Reports

Service Request Contact Form

Taking Assessments

Troubleshooting