Home - Support

Welcome to the Support Center. Use the search bar or browse topics below for answers on how to resolve many common issues.

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Top Sections

Assessment Administration

CCL Connect

Information related to CCL’s exclusive alumni community platform

CCL Labs

CCL Learning Platform (Leadership Accelerator)

Information on how to use CCL's learning platform

Compass

Tips for using our powerful personal development tool

Delivery Support Tool

For coaches and feedback facilitators

Reading Reports

Information on how to read and understand your feedback report

Taking Assessments

Information on completing assessment surveys, assigning raters, and using the Assessment Portal application

Troubleshooting

Help for technical issues

Popular Topics

Compass

Taking Assessments

Troubleshooting

Delivery Support Tool

Reading Reports

Assessment Administration

Top Articles

Compass Book Activity Center

How do I send reminders to my raters?

Getting started in the Assessment Portal

Competencies

What are the definitions of the various rater categories?

What is the rater assignment process?

Login help for CCL Primary Platforms & Users (Leadership Accelerator, Compass, Assessment Portal, DST)

I cannot find my invitation or password reset email

Login help for myCCL, Leadership Development and Leading for Organizational Impact programs

Login help for the Internet Assessment System (IAS)

Login help for CCL Connect, CCL's exclusive alumni community platform

Error message - "An Issue Has Occurred"

Top Sections

Assessment Administration

CCL Connect

CCL Labs

CCL Learning Platform (Leadership Accelerator)

Compass

Delivery Support Tool

Reading Reports

Taking Assessments

Troubleshooting