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Home > Live Online Enrollment Guide > Recovering Unused Inventory
Recovering Unused Inventory
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  • Once a session has been committed and the participant accepts the invite/logs in the first time the seats has been used regardless of attendance to any live sessions or course completion. However, until the point of initial access participants can be removed at which point inventory would be restored for that seat.
  • Participants can be removed if applicable from the View/Add Users screen using the Remove User button beside their name. If there is no Remove User button next to their name they have already accessed the course and their seat has been used/granted.

If you are still unable to resolve your issue, please contact a CCL Client Support Specialist by selecting "Request Support" here or in the top right corner of the screen.
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