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Showing articles from Error tag

Error messages

## If you encounter an error message when using CCL's applications you may find a solution among those listed below. The steps to resolve common issues are shown with the associated screenshot. If these steps do not resolve the error you can submit a ticket to our support team and we will assist you. # **Oops, someth…

Excessive Video Buffering

Follow these steps if video content in your course seems to require an unusually long amount of time to load. ![][1] * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. * Refresh your browser * In your p…

Video Cannot Be Played

![][1] * If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the [System Checker][2] located in the help menu in the upper right corner of the page. * If…

Visual errors on downloaded PDFs

* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. * **Does your device use the Macintosh operating system?** * The default pdf viewer in macOS is an app called “Preview”, which doesn’t alw…

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