How soon will my raters receive access?
* After you enter the rater information and select the "Invite" button, emails containing login links and instructions are sent within the hour. Please note that some email services take longer to deliver to individual mailboxes than others.
What happens if I do not receive all responses in each category?
Responses received will be combined in aggregate to protect respondent anonymity. If you do not receive the minimum number of responses, you will not receive a question level breakout of answers in that rater category. The minimums for each category are shown on the rater management page. Please note: If an Immediate…
Who should I choose as my raters?
Research on 360 feedback instruments indicates that the most accurate feedback comes from raters who know your work best. Think in terms of finding individuals who have significant professional interactions with you on a regular basis. Some of these people may be outside of your organizational hierarchy--for example, …
How do I correct or modify a rater assignment?
![][1] * If the rater has not accessed their survey you can delete them from the rater list and re-add them with the correct information. To remove a rater access the list in the drop down beneath the respective rater category on the Rater Management screen. Re-add the rater with the corrected information and invit…
How much time should my raters spend completing a survey?
* Most 360 assessments take between 30 and 45 minutes to complete. The time and consideration that raters put into survey responses will directly impact the quality of feedback you receive.
How do I re-send invitation emails to my raters?
![][1] * To resend an invitation email navigate to the Rater Management page * Locate the category for the rater you wish to re-send the invitation to, then select the "Raters" drop down arrow to display a list of assigned raters * Select the mail icon on the right to re-send the invitation email to that rater …
How can I determine if I have received enough rater responses?
* If you have not assigned the minimum number of raters required for full feedback in a rater category a warning message will appear on your assignments page and your rater management page. ![][1] * On the Rater Management page you can see the number of raters you assigned and the number of surveys received in e…
How many raters should I add?
* In order to protect rater anonymity, CCL requires a minimum number of raters for each category. To ensure that you reach that required minimum and that you get the most from this 360-degree feedback experience, CCL also recommends a number of raters you should invite to provide feedback. The required and recommend…
What happens to all of the responses received from my raters?
* The responses returned by your raters, as well as your self-survey responses, will be scored to produce a feedback report. You will receive this report during your program or feedback session.
Why can’t I see if a specific rater has returned a survey?
* Studies have shown that raters are more likely to give candid feedback if they know their responses will be anonymous. At CCL we promise some of the raters, especially Peers and Direct Reports categories, that their responses will always be combined with others in the category. In order to preserve that anonymity …
