Why are there blank spaces on my report?
Blank spaces indicate there is not enough data to anonymously report responses. This can occur for a number of reasons: * Not enough forms submitted for a rater category * Not enough responses for a given item In order to receive an item-level score, the following number of raters must respond: * Boss - at …
System Checker
![][1] * The System Checker is a tool that allows users on CCL’s Learning Platform to verify that the device they are using is fully compatible with the app. It is a good first step when you are having issues with the platform. It can be located by selecting the Help icon in the top right corner of the screen. ![…
Excessive Video Buffering
Follow these steps if video content in your course seems to require an unusually long amount of time to load. ![][1] * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. * Refresh your browser * Use the a…
Video Cannot Be Played
![][1] * If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the [System Checker][2] located in the help menu in the upper right corner of the page. * If…
Save button is grayed out
If you are attempting to save a comment within a text box and the Save button does not activate there a couple of potential issues: * If you are copying and pasting a comment into the text box, the platform will not automatically recognize that a comment has been entered. Type any character into the text box after …
No work to do
If you have successfully logged into the platform but have no available work try these steps * Clear your browser cache * Try a different browser- Internet Explorer will produce a blank page in some portals. Google Chrome is recommended, but Firefox and Safari also work well. * Check to make sure you have lo…
Visual errors on downloaded PDFs
* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. * **Does your device use the Macintosh operating system?** * The default pdf viewer in macOS is an app called “Preview”, which doesn’t alw…
Can I change an answer on my survey if I've already submitted?
* Participants and raters cannot change answers on a survey once it has been submitted. However for some surveys, and in certain special cases, your survey can be unlocked by a Client Support Specialist allowing you make changes and resubmit.
I cannot find my invitation or password reset email
If you cannot locate your invitation email please try these steps: * Check your spam or junk email folder. * Search your inbox for emails from [[email protected]][1] or [[email protected]][2]. * Does your organization have particularly strict IT security? Often emails sent with secure links a…
Login help for the Internet Assessment System (IAS)
**I can't remember my username/password** * Your username is the email address you signed up with at the time of registration. If you can't remember the email address you signed with please select "**Request Support**" at the top right corner of the screen to submit a request for support. * If you can't remember …
