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Showing articles from Troubleshooting tag

System Checker

![][1] * The System Checker is a tool that allows users on CCL’s Learning Platform to verify that the device they are using is fully compatible with the app. It is a good first step when you are having issues with the platform. It can be located by selecting the Help icon in the top right corner of the screen. ![…

Why are there blank spaces on my report?

Blank spaces indicate there is not enough data to anonymously report responses. This can occur for a number of reasons: * Not enough forms submitted for a rater category * Not enough responses for a given item In order to receive an item-level score, the following number of raters must respond: * Boss - at …

Excessive Video Buffering

Follow these steps if video content in your course seems to require an unusually long amount of time to load. ![][1] * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. * Refresh your browser * In your p…

Save button is grayed out

If you are attempting to save a comment within a text box and the Save button does not activate there a couple of potential issues: * If you are copying and pasting a comment into the text box, the platform will not automatically recognize that a comment has been entered. Type any character into the text box after …

Video Cannot Be Played

![][1] * If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the [System Checker][2] located in the help menu in the upper right corner of the page. * If…

Visual errors on downloaded PDFs

* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. * **Does your device use the Macintosh operating system?** * The default pdf viewer in macOS is an app called “Preview”, which doesn’t alw…

Can I change an answer on my survey if I've already submitted?

* Participants and raters cannot change answers on a survey once it has been submitted. However for some surveys, and in certain special cases, your survey can be unlocked by a Client Success Specialist allowing you make changes and resubmit. * If you need to unlock your survey contact a Client Success Specialist …

Clearing your browser cache

Follow these steps to clear you cache memory in the most common internet browsers. **Microsoft Edge** Select the settings ellipse in the top right corner. Click on settings at the bottom. Go to Clear Browsing data and click Choose what to clear, check the boxes and click the clear button. ![][1] ![][2] ![][3] **Go…

Login help for CCL Connect, CCL's exclusive alumni community platform

* Beginning June 3rd, 2021, you will be able to change your login email and password after entering the CCL Connect platform. To do so, log in to CCL Connect by selecting the “Login” link as shown below and on [https://community.ccl.org][1]. ![][2] * You have two (2) login options: * Enter the email addres…

Login help for the Internet Assessment System (IAS)

**I can't remember my username/password** * Your username is the email address you signed up with at the time of registration. If you can't remember the email address you signed with please select "**Request Support**" at the top right corner of the screen to submit a request for support. * If you can't remember …

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