How to change the playback speed on a video
The videos in a your leadership course can be sped up or slowed down using controls at the bottom of the video frame. Move your cursor over the video frame to see these controls. ![][1] There are three icons for the playback speed controls. * The snail icon (left) will slow the video down * The rabbit icon (rig…
Excessive Video Buffering
Follow these steps if video content in your course seems to require an unusually long amount of time to load. ![][1] * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. * Refresh your browser * Use the a…
Video Cannot Be Played
![][1] * If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the [System Checker][2] located in the help menu in the upper right corner of the page. * If…
Save button is grayed out
If you are attempting to save a comment within a text box and the Save button does not activate there a couple of potential issues: * If you are copying and pasting a comment into the text box, the platform will not automatically recognize that a comment has been entered. Type any character into the text box after …
No work to do
If you have successfully logged into the platform but have no available work try these steps * Clear your browser cache * Try a different browser- Internet Explorer will produce a blank page in some portals. Google Chrome is recommended, but Firefox and Safari also work well. * Check to make sure you have lo…
Visual errors on downloaded PDFs
* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. * **Does your device use the Macintosh operating system?** * The default pdf viewer in macOS is an app called “Preview”, which doesn’t alw…
Leadership Accelerator Course Info page
* To access the Course Info page, locate the button in the header at the top right corner of of the screen. ![][1] * You will be brought to a page with useful information specific to your leadership course. * On this page you can find: * **Program Overview** - a brief description of the learning journey …
Live Online Enrollment Guide
**A client guide to CCL Leadership Accelerator (CLA) course inventory** ## Delivery Process ## ![][1] * * * ## Access Inventory * After your order is complete, you will be able to access your inventory via our CCL Leadership Accelerator (CLA) learning platform. * If you are new to CLA, you will receive an inv…
