Why do the downloaded reports expire after 60 days?
Aug 17, 2023
The report PDFs are designed to expire after 60 days to protect participant data. If the report you downloaded has expired simply download the PDF from CCL Access again, resetting the 60 day expiration.
If you are still unable to resolve your issue, please contact a CCL Client Success Specialist by selecting "Request Support" here or in the top right corner of the screen.