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Excessive Video Buffering
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Follow these steps if video content in your course seems to require an unusually long amount of time to load.

 

 

 

  • There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues.
    • Refresh your browser
    • In your program hosted on Leadership Accelerator, select Help, and select System Checker, running a quick system compatibility and connection speed checks. 
    • Close extra browser tabs, windows, or programs that may be affecting your computer's performance
    • Disable any adblockers
    • Adjust the player stream by clicking the gear icon and then choosing one of the lower quality settings in the player to speed up the connection
  • If you have tried all of these and are still experiencing excessive video buffering there may something else slowing down your internet connection unrelated to the Leadership Accelerator platform.

If you are still unable to resolve your issue, please contact a CCL Client Success Specialist by selecting "Request Support" here or in the top right corner of the screen.
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